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FAQ

Frequently asked questions

Answers to the questions we hear most often. Still have a question? Reach out anytime.

What areas do you serve?

We provide exterior cleaning services across Vancouver Island, ensuring high-quality results for both residential and commercial properties.

What is soft washing, and how is it different from pressure washing?

Pressure washing uses high-pressure water to blast away dirt and grime — ideal for tough surfaces like concrete. Soft washing uses lower pressure combined with specialized cleaning solutions, making it the safer choice for delicate surfaces like roofs, siding and fences.

How often should I get exterior cleaning done?

It depends on factors like location, weather, and surface type, but we generally recommend:

  • House siding: once every 1–2 years
  • Driveways & sidewalks: annually
  • Gutters: at least twice a year (spring & fall)
  • Windows: every 6 months
Do you offer free estimates?

Yes! We provide free, no-obligation quotes. You can contact us at info@kozaexterior.ca or fill out our online form to schedule an estimate.

Are you insured and licensed?

Absolutely! We are fully licensed and insured to provide exterior cleaning services in BC. Our team follows strict safety protocols to protect your property and our workers.

How long does the cleaning take?
  • Driveways take 1–2 hours
  • House siding takes 2–4 hours
  • Gutter cleaning takes 1–3 hours
Do I need to be home during the service?

No, as long as we have access to the areas that need cleaning. We will notify you once the job is complete.

How can I book an appointment?

You can book a service by:

What payment methods do you accept?

We accept cash, credit cards, e-transfers, and invoices for commercial clients.

What happens if it rains on my scheduled service date?

For light rain, we usually proceed with the cleaning. However, in cases of heavy rain or extreme weather, we will reschedule at no extra cost.