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FREQUENTLY ASKED QUESTIONS
FAQ for Koza Exterior Cleaning Services
1. What services do you offer?
We specialize in professional exterior cleaning services, including:
• Pressure Washing (driveways, sidewalks, patios)
• Soft Washing (siding, roofs, fences)
• Gutter Cleaning
• Window Cleaning
• Moss & Algae Removal
• Commercial and Residential Services
2. What areas do you serve?
We provide exterior cleaning services across Vancouver Island, ensuring high-quality results for both residential and commercial properties.
3. What is soft washing, and how is it different from pressure washing?
Soft washing uses low-pressure water combined with eco-friendly cleaning solutions to remove dirt, mold, and algae without damaging delicate surfaces like siding and roofs. Pressure washing, on the other hand, uses high-pressure water to clean hard surfaces such as concrete and brick.
4. Do you use environmentally friendly cleaning products?
Yes! We use biodegradable, eco-friendly cleaning solutions that are safe for your family, pets, and plants while effectively removing dirt, grime, and organic growth.
5. How often should I have my home or business exterior cleaned?
It depends on factors like location, weather, and surface type, but we generally recommend:
• House siding: Once every 1–2 years
• Driveways & sidewalks: Annually
• Gutters: At least twice a year (spring & fall)
• Windows: Every 6 months
6. Do you offer free estimates?
Yes! We provide free, no-obligation quotes. You can contact us at kozaexterior@gmail.com or fill out our online form to schedule an estimate.
7. Are you insured and licensed?
Absolutely! We are fully licensed and insured to provide exterior cleaning services in BC. Our team follows strict safety protocols to protect your property and our workers.
8. How long does the cleaning process take?
The duration depends on the size and condition of your property. On average:
• Driveways take 1–2 hours
• House siding takes 2–4 hours
• Gutter cleaning takes 1–3 hours
9. Do I need to be home during the service?
No, as long as we have access to the areas that need cleaning. We will notify you once the job is complete.
10. How can I book an appointment?
You can book a service by:
• Calling us at 250 5170388
• Emailing us at kozaexterior.com
• Filling out our online booking form at www.kozaexterior.ca
11. What payment methods do you accept?
We accept cash, credit cards, e-transfers, and invoices for commercial clients.
12. What happens if it rains on my scheduled service date?
For light rain, we usually proceed with the cleaning. However, in cases of heavy rain or extreme weather, we will reschedule at no extra cost.